SONATAnotes – Manufacturers
Insights for how manufacturers can create training and support resources for their products.
Sonata Notes: Surviving the “Great Shift Change”
While they differ on when and how often people should return to the office, most employers and employees agree that the future of work will be “hybrid”, with some people on-site and others at home, depending on the day. A Vergesense survey found 74% of organizations intend to adopt some kind of hybrid model long-term.
Sonata Notes: Should You Outsource Field Service, or Train Your Own Technicians?
The shortage of skilled field service technicians is a major challenge for capital equipment and infrastructure companies. Is outsourcing a reasonable "quick and easy" solution for covering those gaps - or is it giving up a future revenue stream?
Sonata Notes: 3 Critical Sources of Knowledge That Organizations Forget to Manage On SharePoint
When an organization first implements a system like SharePoint, Box, Google Drive or M-Files, they will often have their team spend a tremendous amount of time and effort uploading and tagging files in the new platform.
Sonata Notes: Turning Workplace “Generation Gaps” into a Diversity Advantage
With Baby Boomers working into their 70s and “Gen Z” overtaking Millennials as the largest segment of the labor pool, having junior and veteran staff collaborate can boost the productivity of both.
Sonata Notes: 5 Types of Stories Your Audience Can Actually Learn From
Storytelling can be a powerful tool to engage an audience, but only if you're telling the right story. Here are five types of learning and leadership stories, and when to use each.
If Customers Want the ‘Right to Repair’, Make Sure They Get it Right
Equipment manufacturers are nervous about “right to repair” legislation. But whether it passes or not, providing appropriate training and support to customers is a smart business move.