Software Publishers: Rapidly Scale Your Support & Training
From quick explainer videos to knowledge bases to full-length courses, Sonata Intelligence can help software companies rapidly develop a robust set of self-service and live user support and training materials that accelerate users’ time to value, and increase retention.
AI-Powered Assistance. Every Step of the Way
Watch the video below to see how Parrotvision uses AI to provide always-on support and personalized training for software, directly in the user’s browser.
More than “Click By Click”: Interactive User Education
Our AI copilots do more than a simple question-and-answer chatbot: they can have conversations with the user about what they want to accomplish in the software, and how to get the most from advanced features. This includes the ability to deliver interactive training sessions with slides, videos, discussions, and activities.
Get More from Your Support Platform
We can integrate all of the support and training resources we create with your existing support portal or learning management system.
CASE STUDY AUTHORIUM
Authorium provides software and services to help governments modernize IT procurement.
As more and more U.S states adopted its platform, Authorium had to rapidly scale its support and training functions.
Sonata Learning helped Authorium produce a comprehensive set of software training and support resources, including tutorial videos, a knowledge base, in-app tours and a half-day, instructor-led training for system administrators.
These resources enabled Authorium was able to deliver a smooth implementation and onboarding experience for its public sector clients.
CASE STUDY SPECURE
Sonata Enterprise Success helped Specure educate government regulators on the intricacies of running auctions for wireless communications spectrum.
Specure provides software and consulting to help governments manage wireless spectrum auctions, where mobile network operators bid for the right to use specific frequency ranges to deliver next-generation mobile service to their customers.
While Specure’s EAS auction platform has been used by governments around the world, customers first need to understand the complexities of spectrum auctions in order to fully appreciate the platform’s features.
