Knowledge is one of your organization’s most critical resources, yet few organizations manage knowledge as rigorously as financial, material, or human resources. Sonata Learning will help you develop a comprehensive knowledge management strategy and start realizing the benefits, including:
- Better decision-making and problem-solving
- Preventing “knowledge loss” when key team members leave
- Saving time and effort by helping teams leverage what others have done vs. “reinventing the wheel”
- Driving innovation by promoting the spread of new ideas and ways of working
- Accelerating onboarding and succession planning for team members assuming new roles
- Strengthening culture by ensuring everyone has access to important information
A Holistic Approach to KM
Sonata Learning’s consultants helps clients improve Knowledge Management in four key areas:
Capture, Creation & Curation
Identifying sources of knowledge (manuals, in-house experts, outside websites, etc.) and efficient methods to capture and share it (annotated documents, screen capture videos, etc.)
Asset Management
Selecting the best technology platforms for storing and sharing information, and developing a scheme for organizing/tagging assests to make them find-able and accessible.
Networks
Every organization has informal networks for knowledge transfer. We can help you identify where existing networks are working well, and where more formal systems are needed.
Active Dissemination
While we want to help people access knowledge on demand, sometimes it needs to be “pushed” to key audiences via training, newsletters, websites and other channels.
Our Services
Needs
Assessment
We begin by interviewing stakeholders and auditing existing KM platforms, policies, and capabilities.
Design
Sessions
Sonata will work with your team to co-create solutions tailored to your goals, capabilities, and culture.
SOPs and
Policies
From high-level policies to step-by-step checklists, we will document every aspect of your KM solution.
Technology
Selection
Our team will help select the best technologies for your needs, and/or leverage your existing tech platforms.
Training
Workshop
Sonata can develop and deliver training to support KM projects, including live and self-guided resources.
Implementation
Support
We will support your in-house KM team, people managers, and IT through the rollout of solutions.
Change
Communication
Sonata can create emails, presentations and videos to encourage participation in KM initiatives.
Evaluation
and Iteration
The implementation plan will include pre-defined checkpoints for reviewing progress towards goals.
