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Sonata Notes: 3 Critical Sources of Knowledge That Organizations Forget to Manage in SharePoint
When an organization first implements a system like SharePoint, Box, Google Drive or M-Files, they will often have their team spend a tremendous amount of time and effort uploading and tagging files in the new platform. Unfortunately, this approach ignores two important facts:
- 40% of files uploaded to official file repositories are only accesed once and 50% are never accessed at all.
- Typically only 10-20% of organizational knowledge is ever documented in a digital format to begin with.
But while these numbers might cause knowledge managers and SharePoint administrators to despair, a better response is to think beyond files and find ways to locate, tag and share the many other valuable sources of knowledge available to your organization.
Here are three commonly overlooked sources of organizational knowledge and specific tips for managing them in Microsoft SharePoint:
Obviously, this list is not exhaustive, but hopefully it offered some useful ideas for tracking valuable knowledge in SharePoint beyond file tagging.
Emil Heidkamp is the founder and senior learning strategist at Sonata Learning. He works with NGOs, corporations and government agencies to implement training and knowledge management initiatives impacting thousands of learners in over 50 countries.